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Enhanced Telecom Operations Map (eTOM) – B2B integration:Using B2B inter-enterprise integration with the eTOM
Автор: International Telecommucation Union 20 Октября 2009, 11:04
The enhanced Telecom Operations Map (eTOM) представляет собой структурную модель бизнес-процессов, типичных для телекоммуникационной отрасли. Модель eTOM нацелена на создание общего представления о бизнес-процессах предоставления услуг связи и их стандартизации.
eTOM официально рекомендована в качестве стандарта Международным союзом электросвязи и входит в главную программу международной организации TeleManagement Forum (NGOSS – Next Generation of Operations System&Software). В разработке модели принимают участие все крупнейшие операторы связи.
Модель еТОМ предоставляет рекомендации для распределения бизнес-процессов по категориям, управления процессами, заключения соглашений с поставщиками и партнерами и является стартовой точкой при проведении работ по реинжинирингу бизнес-процессов.
Данная рекомендация является частью рекомендации М.3050 ITU-T, имеющей следующую структуру:
- M.3050.0 - eTOM – Introduction.
- M.3050.1 - eTOM – The business process framework. (TMF GB921 v4.0-Release7.0).
- M.3050.2 - eTOM – Process decompositions and descriptions. (TMF GB921 Addendum D – Release 7.0).
- M.3050.3 - eTOM – Representative process flows. (TMF GB921 Addendum F – Release 4.5).
- M.3050.4 - eTOM – B2B integration: Using B2B inter-enterprise integration with the eTOM. (TMF GB921 Addendum B – Release 6.1).
- M.3050 Supplement 1 - eTOM – ITIL application note (TMF GB921 Application note V – Release 6.0).
- M.3050 Supplement 2 - eTOM – Public B2B Business Operations Map (BOM). (TMF GB921 Addendum C – Release 4).
- M.3050 Supplement 3 - eTOM to M.3400 mapping.
- M.3050 Supplement 4 - An eTOM primer (TMF GB921 Addendum P – Release 4.5).
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